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Impact of Project Communications February 25, 2014

Posted by Edwin Ritter in Project Management.
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One of the most important skills I find in project management is being able to communicate. It may sound simple and a bit obvious and yet can be a hard lesson learned for project managers.  My experience has shown that having the ability to hear and,  just as important, be heard, can make or break a project. The format and style used in those communications can be formal or informal, relative to the culture and management style of the organization. Regardless, that ability to indicate progress or raise issues quickly and get feedback keeps a project on track and moving forward.

Feedback-LoopIn fact, I prefer having a closed loop in communicating. I have found that the feedback loop is key to keeping everyone on the same page about a project. This works not only during execution but also for change management. Without feedback, you may not meet the needs of the client and/or stakeholders. That is a waste of both time and money for them and you. That can easily be avoided working in a closed loop with feedback.

The Project Management Institute lists 5 skills each project manager should have to be successful. The list includes the following traits:

  1. Listen to both what is said and what is not said.
  2. Build relationships with everyone involved in the project and across, up and down the organization.
  3. Set clear priorities with the team and obtain that list from the stakeholders.
  4. Collaborate with everyone as none of us is as smart as all of us.
  5. Convey the mission and project impact to it.

I agree with this list and also expect that stakeholders have similar skills. Their ability to listen and provide clear direction is a key success factor on every project.

Without feedback, how would you know you when you successfully deliver a project?

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1. Ruminations on Change Control | Ritter's Ruminations & Ramblings - October 22, 2014

[…] posts of mine have dealt with setting up projects, closed loop feedback and the value of PMOs. Another basic process to define and get agreement on while setting up a […]


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