Revelations on the web- did I really say that? June 25, 2009Posted by Edwin Ritter in Trends.
Tags: behavior, email signature, persona, revelation, rumination
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Everything done on the web is a revelation. All the sites we visit and what we do there, reveals something. Sometimes we do it willingly, sometimes not. Even when we are part of the anonymous rabble and rolled into a trend aggregate, we still reveal something demographically.
The web today requires that we do this. Social Media interactions is all about providing data about you. Getting engaged and involved within the viral community means sharing, communicating various bits and pieces about you.
Email was an early way to reveal stuff on-line. You added things at the end of your note beyond the basic contact information. For a long time, my email signature included a witty quote, a surprise bon mot, for the reader. I have used different sayings on multiple sites and systems. It is just one way to convey who I am. Get the recipient to pause for a second and reflect on the philosophical gems embedded in those few short words. It provides a way to project, or insert, a part of my personality. Quotes I have used in the past include :
- A journey of a thousand miles begins with a single step.
- Change is inevitable; *growth* is optional.
- Never mistake motion for action. (my current phrase and longtime favorite)
Each one a priceless pearl and an attempt to reveal something of import in a brief verse. Kind like a early, yet, static tweet.
Adding a thoughtful message goes beyond email. It extends to Social Media also. Your digital profile on Twitter, Facebook or LinkedIn may be the same. Or, it may be intentionally different. You can choose a multi-faceted presence and each one reveals something about you.
Our persona can vary based on who we interact with and what we want to reveal about ourselves.What does your email signature say? Do you use humor or present a strictly professional message? Do you reference something from your past with family and friends?
For myself, the biggest revelation is to be consistent both on-line and in the real world. Are you surprised or did you know that already?
Execution – Flawless vs. Good Enough June 17, 2009Posted by Edwin Ritter in Trends.
Tags: Execution, Flawless Execution, Lessons Learned, Planning, process, Team Performance
I attended an interesting talk today titled ‘Flawless Execution’. Interesting topic on getting improved and consistent performance from your team. The event was organized by the Rochester Small Business Council (SBC). Kudos to them for scheduling this event. The main speaker, from Afterburner Consulting, was a retired Navy fighter pilot who flew F-14s. He described how they plan each mission and the elements involved in the planning. The steps they use include :
For the armed services, that dedication and commitment to execute a common process is the difference between life and death. Literally. So it follows that having a debrief of what worked and what could be done better is a key part of that process. The speaker also stressed that during that discussion, it is nameless and rankless. That is, everyone involved, be they leaders, peers or subordinates, are candid and admit to mistakes. They also point out to each other improvements. It is win-win for each individual and also the team. It makes perfect sense and the candor for a subordinate to call out a squad leader on their mistakes – within the debrief session- is an accepted military practice. The team attitude is ‘I made a mistake, I will fix it’.
When the process is run with flawless execution, the result is a Win. Successful mission, objective realized. Live to fight another day. In the military, those aren’t cliches, they are the truth.
In the business world, having a common, repeatable and reliable process is a good thing also. Flawless execution by your team will lead to increased sales. It better, else what good is perfect execution if it doesn’t lead to sales? That is another problem. For now, let’s assume the team is working on the right things. Getting your team to be consistent where everyone knows their role can be trying at times. As a manager, having consistent team performance can be very challenging. There are lots of reasons for this admittedly and you control a good part of that. Some within a teams’ control; other things are beyond their control.
In business and in war, speed is a key enabler. For many, omitting the Debrief part of the process is tempting and easy to do. Roll the Lessons Learned into the planning – save some time. Works for awhile – until the Lessons Learned are gone. Then, a team repeats mistakes; does not learn, can’t pass on their knowledge to others. Lost opportunity, lower sales and things slow down. Not good business.
The speaker also stressed contingency planning – ‘What if’ scenarios. If the Squad Leader is taken out, what is the chain of command? If there is equipment malfunction, what is the backup plan? One all those elements are in place (steps 1-4 and contingency), then the team is ready to perform its’ mission.
The business consequences of not making a sale, losing to a competitor are not as drastic as in military combat. It is not life and death. We tend to use the military based cliches, but they never have the same intensity or impact.
All told, it is not a new process, not a radical way of managing. It is common sense. I have heard this in other forms in the past; I’m sure you have too. In the business world, we tend to make assumptions about these steps and the process in general. Not every team has SMART* goals. Getting everyone you work with committed to, and, using a common process can be an unrealistic goal. For most businesses, simply having a process is good enough. Some times, execution is good, others; not so much. From my experience, that is due to the corporate culture and management style. What is accepted behavior? How are people rewarded? Do they each have SMART goals? Don’t assume so.
Flawless execution requires everyone in the organization is using the same process in the same way. I have seen this in the past with ERP projects. Lead, follow or you’ll get run over because ERP is coming. Common process, common goal, common deployment of teams working on the same timeline. Works and there are lots of consultants willing to help you get there. 😉
Do you want your execution flawless or just good enough? Your choice and your teams’ also. Good luck.
*Specific, Measurable, Actionable, Realistic and Timed.